Hoobuy Shipping: Your Ultimate Guide

Hi everyone!

Welcome to this Q&A post where we'll be diving into the most frequently asked questions and providing helpful answers. I've done my best to categorize and organize these questions to make it easy for you to find what you're looking for.

In this post, it's all about logistics-related questions. So, let's get started and find the answers you need!

Q: Why is my parcel showing as shipped, but no logistics tracking information update?

A: After your parcel has been shipped, there may be a delay in the logistics tracking information update. This could be due to various factors such as processing time at customs or delays in scanning by the logistics provider. It's advisable to wait for some time and check for updates periodically.

Q: Why is the logistics information not updated after my parcel shows that it has arrived at domestic customs?

A: After your parcel arrives at domestic customs, it will go through processing, and updates may not be immediately available. It is important to wait patiently for the next logistics update. If the parcel is returned, it may have failed customs inspection due to sensitive items or incorrect handling. The logistics provider may try to resubmit the parcel for inspection, and you will need to wait for updates on its status.

Guide on How to Declare Right

Declaring items correctly is crucial when using international shipping services like Hoobuy. Proper declaration ensures compliance with import regulations, helps avoid customs issues, and prevents potential delays or additional charges. For a detailed guide on how to declare items correctly on Hoobuy, refer to our article How to Declare Right on Hoobuy.

Shipping Recommendations:

• For UK: Use UK Packet (Actual Weight) for larger Volumetric Parcels and UK-Line-B for smaller volumetric parcels.
• For all European countries: Use European Duty Free Line.
• For USA: Use EMS. KR-EMS, GD-E-EMS, and GD-EMS are recommended options.
• For Puerto Rico / Mexico: Ship to any friends or family in the USA and ask them to send it to you.
• For Middle East: AraMex is the most popular.
• For Asian countries: Use a line with insurance and declare correctly.
• For Australia: GD-E-EMS and Australia Line are recommended options.
• For New Zealand: EMS lines are the best choice, followed by New Zealand Line.
• Africa and South America: Limited options; order at your own risk.

It's essential to always buy insurance (3% of parcel value) and declare correctly. For guidance on how to declare on Hoobuy, check out our dedicated article.

Remember, each country may have specific regulations and shipping methods. Be sure to research and choose the most suitable option for your needs. If you encounter any difficulties, don't hesitate to reach out to Hoobuy's customer service for assistance.

Now that you're equipped with this comprehensive guide to Hoobuy shipping, you can navigate the logistics with confidence and ensure your parcels reach their destination smoothly.

However, it’s important to shop cautiously and be aware of potential risks when buying clothes from China, such as quality variations, sizing discrepancies, and import regulations. For more information, see the article on staying safe when using Hoobuy.